PureFlix

I am a new member. I have had Netflix since March. I have got to watch two or three movies and enjoyed them but now I cannot get it on my TV or on my iPhone. I do not understand why I did before I do not know what changed and I cannot reach PureFlix, I have tried to that automated thing to no avail. I cannot reach a person that can help me and it very frustrating.

I only have one tv in the house and I don’t have anyone trying to game while using my streaming service. I have 300 bmp service and this app is constantly crashing and starting over to clear space. Wish I hadn’t waisted my money for a whole year. I actually forgot why I got rid of this the last time I ordered PureFlix. If I could get my money back right now I’d cancel immediately

The heart feature isn't working

The movies are great and I like playing VeggieTales for my kids, but we are even lucky if the app is working or we can play a movie. The new update is just so bad. As I write this, I’m still trying to get the app to work. Such a shame.

I tried the free trial for one day. The app moved extremely slow. A lot of the kids shows didn’t even work, and some are missing sound. Very odd that you are wanting people to sign up & pay money for this app when it works so poorly. Please fix it & try again before you lose all your clients.

The app has been reinstalled, phone has been updated, and the app will not let you HEART/LIKE/FAVORITE A show/movie. Will be cancelling. Customer service is useless…will not work on a tv either. Logged out, logged back in…nothing works. Just signed up…no thanks!

My favorite movie app except when on IPad and I can’t enlarge the picture to fill the screen

I love it it is so good

As of 3.22.24 The app has been fixed. Updated app to 5star. After 3 months of contacting support and paying the subscription fee without use I cancelled. IOS works great but the main reason for being a member was to stream on TV.

I canceled my subscription in December of 2022 even have screenshots of it being cancelled but they had a glitch in their system where it was still charging me but I had no access to anything bring it to their attention they refused to take care of the issue but keep charging me for something I had no access now they refuse to refund the money they stole from me after fighting to get it to where they aren’t charging me anymore took 7 months and that’s 7 months of me having to pay for service that I couldn’t get access to so that’s almost $60 that they stole from me. Response to their message I’ve already tried calling your customer support they where of no help and seemed like they didn’t know anything about the system I’m already done with this app and would never consider using it again I work hard for my money and to have it stolen like that is unacceptable. But thanks for the response it’s only 6 months after I left the review