Awful. It was a bad app before the shift; it is now truly awful. I can’t download reliably-when I downloading the app acts like it’s transferring data but when I attempt to access, it shows 0 bytes. It sometimes succeeds-2 or 3 lessons-but then won’t transfer any more. This is not due to lack of memory on my device. If I wish to watch where I don’t have WiFi or cell bars I must turn off WiFi in iPad and place in airplane mode ^before app opens^ then hope app won’t lock me out when I attempt to open to view downloaded lesson. If I leave the app to access my ipad the app will lock me out. Customer service acknowledges the app is bad. The company has not bothered to fix it. TGC Could use a course in maintaining customer satisfaction. 1 star because I can’t rate it lower.

I love the Great Courses and have no complaints about content or presentation. But I frequently do not have access to the internet, so when I do, I download a course to watch offline. Until today, that has worked fine, but suddenly all my downloaded content is missing. The download icon on courses is missing, so I can’t even redownload. If it isn’t fixable, I’ll need to cancel, which would break my heart. I can’t afford to pay for something I can only use infrequently. Please advise. Thank you.

I was forced to this app when they killed off the app for those of us who bought rather than subscribed to our courses. As a result, I’ve had relentless frustrations trying to manage my 100+ courses when it was so easy in the prior app. I feel let down by a company I have invested a great deal of money in as a customer.

Not loading any courses, and can’t navigate to anything like downloaded videos, or even my own profile. It’s been like this for a few weeks.

My complaint isn't with the content of the Great Courses Plus app for the Ipad. Rather, it is with the small size of the font used for closed captioning. Oddly, this app does not respond to Apple's accessibility settings. Using those accessibility settings to specify an "Extra Large Font" has absolutely no effect on the size of the font used in this app. Equally oddly, when viewing a Great Courses course with the Kanopy app, the user can use the Apple accessibility settings to enlarge the size of the closed captioning font as needed. Why viewers using the native Great Courses Plus app for the Ipad aren't allowed the same benefit is a mystery. Even those lucky viewers with perfect hearing may at times find that using closed captioning is helpful. While the Great Courses professors tend to articulate their words well, even the best of professors will occasionally swallow a word and some will, unfortunately, mumble a bit too much. In those cases, closed captioning permits the user to more readily understand the professor. Although there is no set standard for the size of closed captioning fonts, the normal practice is to use at least an 18 point font. The font used in this app appears to be closer to eight points. This is an unfortunate error in the design of this app. Hopefully, it will be remedied at some point. As matters currently stand, the undersized font detracts from what is usually an instructive and entertaining experience.

This is an abysmally terrible app. It fails at its primary function. I downloaded a bunch of courses I own into the app to watch offline (in remote areas without internet, etc.) and the app will not start up if it doesn’t have an internet connection EVEN IF you recently used the app 15 minutes earlier on WiFi. (I.e., I could at least understand if they wanted you to log in online once a month or so to re-authorize, but this isn’t that. The app just doesn’t start up at all without continuous internet.) Why on earth would you take the enormous time to download everything before a trip if they render all your downloaded content inaccessible the second you’re outside of internet range? This is on top of them intentionally and permanently breaking their “regular” app in order to force everyone onto their “Plus” app. Which meant I had to re-download every single course AGAIN onto the new app. (Time-consuming process) And then only to discover the new app is completely nonfunctional for offline use with downloaded courses. I’ve spent thousands of dollars on DVDs from this company over the years, so it is heartbreaking to see them discontinue the sale of physical media, force everyone onto these digital apps, and then intentionally break their original digital app and then never get their “Plus” app (this app) to work with content you’ve already paid for. And then on top of all of that, quite a few of the courses I’ve previously paid for are now “locked” and not available for download or streaming in the app even over WiFi because they want me to pay for those courses a second time. I used to extol their “lifetime replacement guarantee” which is now not even worth the virtual paper it’s no longer printed on. In fact, now they even take back courses you have previously paid for! I strongly no longer recommend that you do business with this company. Stay far far away.

In this new change, they have screwed up a good system again. The downloaded content isn’t available if the device isn’t connected to the Internet. What’s the point of downloading to watch on a plane if I have to be connected to watch? Fire your designers and talk to your users!!!!

Bring back the “Sleep feature”!

Have been a TGC user for many years and was pleases with the technical presentation. There has been a gradual decrease in professional appearance. HOWEVER, this release is a total disaster. Non of my previously downed session are available and just taking space on my device. The new app download is spotty at best, sometimes works, sometimes nit and then disappears. Worse is the resolution. There has been a significant reduction in clarity/resolution in the presents compared to the previous version. Blurry, voice and video not synced on many sessions. Compared to other streaming service this is terrible. Previously streaming was generally good, so a change in the app.

Why do I have to pay more money to view the courses I have purchased over the years? In order to view my courses, I had to take out a subscription to this app, otherwise my courses were blocked.