Quo (formerly OpenPhone)

I signed up a week ago, I got charged for a full month with 3 users… I’m only by myself not sure where the 2 other users came from. It’s better to go to ring central or something similar. This looks like a scam to me at this point.

We’ve been experiencing significant issues with the messaging system that make it unreliable for business use. The problems are inconsistent and vary by recipient: * Some contacts can send text messages to us but cannot receive our replies. * Others can receive our messages but are unable to send messages back. * Some contacts are only able to exchange messages intermittently. * There are also phone numbers that cannot be messaged at all, even after completing every recommendation provided in the Trust Center. This has been extremely frustrating, especially since we’re relying on the platform for business communication. We intentionally started with the Starter plan to evaluate the platform before committing to a higher-tier subscription. Unfortunately, that plan does not include direct access to customer support, leaving us limited to email-based IT support. Before contacting IT, I worked through the entire troubleshooting guide and completed every recommended step on our end. After doing so, the documentation ultimately suggested that the issue was with the recipient’s device or carrier. Given that these problems occur across multiple contacts using different carriers and present in different ways, that explanation does not appear to account for the underlying issue. QUO has the potential to be an excellent VoIP platform. However, in its current state, I do not feel it is reliable enough for business communication. A business phone system must be dependable, and at this point I cannot confidently trust that messages are being delivered or received as expected. I sincerely hope this issue can be resolved soon, as it has now been approximately a week since I first reported the problem.

followed their instructions just needed a business number for separating my phone from work. tried getting a hold of someone to help but can’t. so bought a year and haven’t been able to use it once.

originally left a 5-star review, but I’m updating it to 2 stars. The phone system itself works well, and overall I’ve been happy with the product. Unfortunately, the customer support has been extremely disappointing. I currently manage six business phone numbers and will be expanding to 15–20 numbers as we continue opening new locations. I’ve been trying to get a toll-free number registered that will be displayed on more than 40+ fleet vehicles, but the process has dragged on with little to no communication. Support has been slow to respond, and getting updates has been incredibly frustrating. It’s unfortunate because the product is solid, but reliable support is just as important—especially for growing businesses. I hope Quo improves its responsiveness, because that’s the only reason I can no longer recommend it as highly as I once did.

Welcome to getting Spam spam spam spam spam spam spam spam

Getting frustrated only seeing missed calls and voice mail instead of actual calls I could’ve pick up

Very informational and easy to navigate

Always has issues with dropping calls, or not having the calls come through to where we can actually answer it, and has issues with dropping the calls when trying to transfer it to another person. Also always has outages…

Apple shows a valid, paid up to date subscription. I have the most recent Apple receipt showing the same. Quo says I have an expired subscription and callers are receiving an out of service message. I have sent to Quo screenshots of subscription and receipt at their request. Two days latter nothing has been fixed and they are no longer responding to my emails. STAY AWAY FROM QUO!

The integrations with Claude, vsco and auto transcriptions have been game changing to my business!