AT&T Cell Booster

Mismatched equipment, instructions that don’t match the product, no weekend customer service support. Next time just send me a banana as at least I could eat it and feel like I was getting something of value

I give it a one star

Gives very little information. The scan QR code does not work. Entering it gives different instructions. Actually registering the device in a form just takes you back to the start and tells you nothing. Entering it again tells you it is already registered. Terrible app. Have no idea if it actually did anything.

I couldn’t even get it registered for set up. I spent an hour on the phone with an ATT tech and they couldn’t figure it out either. The app let me in circles.

I found the device easy to install by following the app instructions on my phone following the booster app installation. I now have 3-4 bars throughout my house where had 1 bar previously and problems with phone calls and text messages. Time will tell about how well it works for phone calls and texts, but I am very pleased after initial installation and the apparent increase in signal strength. I had previously tried an outdoor booster style device which required running wires and trying to find mounting locations, wire runs etc. The ATT Cell booster was so much easier and cleaner install with minimal effort! Thanks ATT!

Terrible Customer Service Technicians. Nobody knows how to manually register the unit. Can not register device manually. No QR Code available for the unit. A waste of money. I still have no AT&T cell service in my home due to a weak cellular signal in my area. I have to make calls using my home internet line.

Downloaded, tried to sign in, got a time out. Tried again, spinning circle for way too long. Deleted and reloaded the app and tried again. Spinning circle for 20 1/2 minutes now. I’m quitting, returning the booster, and changing carriers. This is nonsense.

After 2 and 1/2 hours on the phone with three specialists , I am still trying to get someone to fix my cell booster !! Finally got a hold of a Service specialist that knew how to do his job. He fixed it in about 20 minutes teach people how to do their job. Let the guy that fix this one be the instructor for the rest of them.

The app is worse than the company. You’re better off trying to register and monitor your boosters via the website, and even then it’s buggy.

I don’t believe there’s anything wrong with the equipment, but the registration process is flawed. This is a 4G booster and it has you going through the steps of a 5G. Had to send it back in because of no support. good riddance.