It asked me what tier I wanted I chose $25 a month and then proceeded to charge me $65. I reached out literally hours after purchasing to be refunded the difference esp after browsing sitters and literally 8/10 looked crackhead or crackhead adjacent. Then they said I couldn’t get a refund for them over charging me anyways just use Facebook groups to find a nanny or sitter, they seem more vetted. I will delete this post if you refund me. Otherwise I hope my $65 was worth this review and email I sent about the methhead selection

Very flaky babysitters. My membership has been a waste as they never follow through or cancel at the last minute. Will not be renewing.

As a single father I will often need a sitter last minute because I work On Call on weekends and I have used Care.com multiple times always with great results

I downloaded the app and posted a job but you can’t even message anyone without signing up. 1 month is $40, kind of high but if I can find quality care it would be worth it. I had 2 applications and 1 never responded and the other did a meet and greet and decided the location was too far. Not sure how she didn’t realize that when I gave her the address. I reached out to caregivers myself with no response. The app lacks people who are willing to work and in quality. I canceled my job, got it filled elsewhere and the app refuses to refund my $40 even though it was no help and actually costed me time. Do better Care .com

They ever charge me refused to give a refund. This is a horrible place. I would not suggest to use them.

I have found amazing help on this app and usually can do it in a pinch! I’m a single working mom and I love a social life as well. This app helps me Live a productive life as a working mom and friend.

Very reliable way to find good sitters! Have found it’s really only useable in larger towns and cities (not, for example in small towns in Alaska where we used to live 😉).

For a service that is supposed to help with childcare emergencies, Care.com Backup Care is just a dumpster fire. They rarely are able to find caregivers and most requests go unfulfilled.

I just want to thank my friend and professional caregiver, Nero Cabantug for allowing me to get some respite for myself. My husband, Fred Johnston has dementia and I’ve been his sole caregiver for 9+ years. Nero came into our lives with so much empathy, laughter, and care for Freddy and allowed me a few nights to care for myself. None of us knows how much time we have left, but Nero reminded me to take time for myself and then gave it to me. Freddy and I love you, Nero. I hope you’ll be available again soon but for now, I’m trying to be as good and patient at caregiving as you are. Friends & Neighbors, if you need a really special man to bring his caregiving skill to yourself or your loved one, contact Nero through Care.com. Love to Nero, Lydell and your cousin.

I have hired several people from Care and even worked as a provider years ago. I can tell you that they allow anyone to provide services and they don't let you review a person twice. Many services will do their best the first time and then get lazy. Even myself when I was babysitting on there. So many of the reviews you see are not reflective of the experience over time like a Google review or Facebook review or weird of mouth would be. They also will auto bill you and keep the money, I've never worked with a company unwilling to refund you for a service they didn't render. Feels like they don't actually care about quality or use experience, hopefully something better comes to market.