This app is not reliable in any way to use for a business. Calls skip team members in the queue, missed call notifications don’t show up until you open the app. When a call comes to you, the answer button either doesn’t respond, or it will take you to the “connecting” screen til it just ends the call, sending it to the next member in queue or straight to company voicemail. When you transfer a call, it doesn’t always ring on the other end, just ends the call or sends the person to their voicemail. This is causing missed connections and delayed response time for absolutely no reason other than app failure. Let’s say you get a call to answer: 1/20 calls will have a crazy background static making it impossible to hear the person on the other end. Onto outbound calls: they don’t always ring. You hit call and hear silence, wondering if it’s even working, until the person either picks up or you hit voicemail. Overall this app is trash and will not benefit your business.

This app is awful. It will continually not let you answer calls. I have to delete and redownload it almost everyday to stop it from glitching. I get paid based on my call volume, and this app causes me to lose money. I will never recommend it anyone, and I am doing everything in my power within our company to stop using this service and use a different one.

They maintain this app like a teenager maintains their bedroom. Just buggy and slow. Support team has no Americans just foreign people who try their best but can’t get it done.

Needs more external app integration and Apple integration

Consistently down, poor ability to problem solve with access to help Desk unavailable due to bad gateway

Love office@hand and all the nifty AI capabilities!

It’s July of 2026 and we LOVE our new Phone System. These old reviews need updating! Very impressive system!

They got me to sign the contract, then took three days to get back with me after I electronically signed. I am the one that has to reach back out. Afterwards, it took two weeks for them to send me the welcome email after I had to reach out myself a couple times for an update. It felt very unprofessional that I had to do all the follow up. I was told they were having technical issues after I reached out and this went on for those two weeks. Immediately regretted signed the contract because we ere already off to a very unreliable start. We we finally got the welcome email to get our account set up and ported our number, the interface was not working with our company, they didn’t tell us how SMS would work prior to me signing the contract, and I felt very misled during the sales pitch that this would provide what we needed for our business. Afterwards I shopped around and needed to port my number out and I spoke with eight different people until eventually guided me to a chat that could try to help me. They make it extremely difficult for you to get out of there system. I didn’t even care about any fees for breaking contract at this point because the experience has been so awful. I was just ready to be out. You have to talk to at least 20 different people before you can even get any help. They have the worst customer service I have ever experienced and I have been with AT&T my entire life and they’ve always been very helpful when it came to our personal lines, but Office@Hand is awful. Do not get this. Please get the service elsewhere and save yourself the headache. All they wanna do is lock you into a 12 month contract and forget about you.

I have a small business and can NEVER forward calls as I was informed could. It’s useless phone system, do not buy.

I work as an independent contractor for a company in the US and I’m located in the Dominican Republic. App is showing an issue “Network error, tap to entry” and when I tap to entry it keeps showing the same message. I have been trying to get in contact with the help center through an option in the app but it never opens. This is the second time I experienced it, the first time it got fixed by itself the same day but now I have been unable to work properly since 3 days ago. I need to get it fixed.