AT&T Office@Hand

They got me to sign the contract, then took three days to get back with me after I electronically signed. I am the one that has to reach back out. Afterwards, it took two weeks for them to send me the welcome email after I had to reach out myself a couple times for an update. It felt very unprofessional that I had to do all the follow up. I was told they were having technical issues after I reached out and this went on for those two weeks. Immediately regretted signed the contract because we ere already off to a very unreliable start. We we finally got the welcome email to get our account set up and ported our number, the interface was not working with our company, they didn’t tell us how SMS would work prior to me signing the contract, and I felt very misled during the sales pitch that this would provide what we needed for our business. Afterwards I shopped around and needed to port my number out and I spoke with eight different people until eventually guided me to a chat that could try to help me. They make it extremely difficult for you to get out of there system. I didn’t even care about any fees for breaking contract at this point because the experience has been so awful. I was just ready to be out. You have to talk to at least 20 different people before you can even get any help. They have the worst customer service I have ever experienced and I have been with AT&T my entire life and they’ve always been very helpful when it came to our personal lines, but Office@Hand is awful. Do not get this. Please get the service elsewhere and save yourself the headache. All they wanna do is lock you into a 12 month contract and forget about you.

I have a small business and can NEVER forward calls as I was informed could. It’s useless phone system, do not buy.

I work as an independent contractor for a company in the US and I’m located in the Dominican Republic. App is showing an issue “Network error, tap to entry” and when I tap to entry it keeps showing the same message. I have been trying to get in contact with the help center through an option in the app but it never opens. This is the second time I experienced it, the first time it got fixed by itself the same day but now I have been unable to work properly since 3 days ago. I need to get it fixed.

Fantastic application. The up time, feature rich interface and over all usage and performance is top notch

No matter what we do. We cannot get our number to stop showing up as spam when we call a client. Very frustrating. We have registered our number and everything.

I believe the latest update has created issues w accessing legacy admin tools where custom rules and call handling options are- rendering the app useless to me. I have tried logging out and back in, restarting my phone, getting off WiFi. Everything possible and cannot resolve the issue.

This app is the bane of my existence. I work remote and need it daily to place calls. 90% of the time I can’t dial out. It’s very frustrating and I don’t know what to do so that it works consistently.

This app rarely rings calls through for me. I can be actively staring at the app while my secretary is transferring a call to me and the call will not ring through. Don’t waste your money.

I wish I could give it less than one star not only does this app suck, it doesn’t work at all and trying to get a hold of anyone at AT&T who can actually help is like pulling teeth without Novocain. At this point, I am just trying to call to cancel my service and cannot actually get a hold of anyone because for some reason my account isn’t being found with the account number that they gave me .

Unable to send texts for months. Multiple updates later. Still happening. It’s been a year. My company hasn’t changed services. This is shameful.