Good app

Zero customer support, I’ve been a joist user for what feels like 10 years(from the beginning when the app was free). I am a joist pro elite subscriber and even though I’ve paid for the whole year I’ve been harassed every time I open or move through the app about making a payment. I’ve tried everything to make it go away. No one from Joist will return my emails or app messages to help. Just complete lack of respect or appreciation for its users

Tired of being screwed by this company. I’ve been using this app for years, but I’m done. I was going to cancel before but was told by one of their people that the joist edge program would help me pay the monthly price to use the app. Turns out they changed those rules and now have to meet a minimum spend of 12.5k with Home Depot. I’m sure cutting that check twice a year was painful, so they just decided to change the rules. I’m done. These people suck.

Ran into issue where invoices and estimates were not delivering via email found out after customers were complaining they were not receiving. Joist had no solution to correct only alternative solutions to send via text message. You’re better off with QuickBooks. Don’t take the chance of losing revenue with this software like I did

Do not for any reason make even a free app subscription. They absolutely for no reason will lock you out of your account even when you’ve overpaid by nine months.

It’s great so easy

Very bad communication, you can speak over the phone with no one only via chat and they not even answering you , the whole business stop working because of them . Definitely not recommended!

H M E

Their new update removed the “total invoiced amount” in the “reports” section. Now it’s hidden and they want me to pay even more to get the elite package to see that. Apparently the $139.99 a year I’m already paying isn’t enough for them. Joist has increased their cost significantly, without adding any additional services to my package, in fact they have taken away a few things. Getting disappointed with them. Watch out for corporate greed, most of us using this app are small businesses that are just trying to improve our services. There are lots of other options out there which I will seriously start to consider.

Joist has made the transition from an employee into a small business owner easier and more efficient. Instead of hand writing estimates and invoices. I’m able to type up faster. Breakdown the work and phases. And offer them a choice to pay by credit credit card instead of cash, check, Venmo, etc. And I don’t have all the papers I have to file. I’m extremely happy with her service.