AA Grapevine

I would give this app zero stars if I could. I purchased a subscription through Apple, but the app failed to create a functioning account or provide access to the content I paid for. Despite multiple emails to AA Grapevine, customer service has failed to resolve the issue or even directly address my requests for cancellation and a refund. Instead, I received generic troubleshooting instructions that did nothing to resolve the problem. Charging customers for a service they cannot access, then failing to address their concerns, demonstrates a serious lack of accountability and negligence in customer service. It is dishonest. As an AA member, I find this particularly disappointing from an organization that serves our fellowship. I strongly recommend avoiding this app until Grapevine resolves its subscription and customer service problems.

Subscribe, didn’t get access, customer support was evasive and gave me bureaucratic red tape in the form “here is homework” we can’t verify you. Back and forth several emails and received the same guidance in a copy and paste form, disregarding my correspondence saying that the copy paste data they are sending me was not fixing it. Uninstall, reinstall, restore, uninstall, reinstall, restore. This app specifically breaks the following guidelines: Breaks App Store Guideline 3.1.1: Restore Subscription doesn't work. It returns an error, even after reinstalling. Breaks App Store Guideline 3.1.2(a): subscriptions must provide ongoing value. I paid for a year in November 2025 and have never had access. The developer acknowledged this same problem here in 2023 and 2024. The subscription is still for sale. Please see other reviews for context.

I love the idea of this app but I have paid twice for a yearly subscription and still can’t log in to access it. Always says my password is wrong and customer service passes it off to someone else.

Constantly having issues with subscription verification.

Always been a GV fan -individual stories help me so much

I’m legally blind but can read with an iPad if I can enlarge print or zoom in. On an iPad this app takes up the space on the screen in landscape the size of a phone so it is not friendly for the visually impaired. Also the price of a digital subscription is nuts considering the lack of polish and features on the app. I pay less for amazing apps that do a lot more. What really kills it for me is the lack of native iPad version.

I love the Grapevine app. It’s come a long way. The digital magazine looks great on iPhone, however a native iPad version is needed. That’s where I was hoping to utilize the app. I was disappointed to find that only the iPhone app was available.

For the past 5 years I have had to write the customer service, which by the way are excellent to reset my password. Service will work for a couple weeks but then, nothing. Keep getting messages wrong credentials. Write again, reset another 2 weeks, same thing. This has happened several times. They tell me to use a certain browser , which I do and clear my cache, which I do. I will not be renewing again.

This is the most buggy app I have ever used. It’s hard being a grapevine rep in a group and recommending this app. Constantly says I’m not subscribed (which I am) then I hit subscribe and it says I’m already subscribed. The restore option never works. FIX THIS APP!

I downloaded the app and paid for my subscription. I couldn’t access my account and emailed customer service 3 times and never received a response.