There's a constant error message saying there's an error when signing up I've tried on my account. My girlfriend's tried on her account and we keep getting the same thing. We can't even use the bikes everyone coming up to the bikes are getting the same issue with the app

literally cant even get a year subscription. i put in all my card info and it just doesn’t work.

Capmetro placed a $39 unauthorized charge in my credit card. I would not use them to rent a bike. Never again. I had to do a dispute through my bank. The app never works correctly.

It’s the best choice if you want to go somewhere and you don’t want to wait for the bus or it’s easier to get by bike. I love there are plenty stations to pick and drop.

Unlock and ride with mostly ease (a little locking up during scan). Easy to return. App can do nothing you want it to. which is grab a bike then navigate to a location. I can only navigate when it works, which is rarely to another bike drop which means you have to get the spot you need to go or the corner that you need to go via Google maps then come back to the rideshare app to find the rideshare drop point closest to that. So it becomes virtually unusable except for grabbing a bike. I wanna use it to cruise the city and see the sites. I don’t want to use it to just use it to the one place I wanna go in the drop point that I know exist. They would be better off just serving Google maps with bike set as default route and allow you to search for things like in google maps. Honestly I’m blown away by how bad the UX really is. I can’t believe anyone that has worked on this app has ever actually used the service

Will rewrite this review once they readjust the fares.

Tried to purchase a monthly pass keep getting on error message Looked at my account I see CapMetro $24.00 but I don’t have a pass. What’s up with that?

It keeps saying card not authorized with any card I try. This has been happening for months

App not taking credit card and they just keep telling me to try other cards (Its my problem). There was another guy right beside me having the same issue and talking to customer service not getting results either. I followed all their steps and it still did not work. They simply said there is nothing they can do but that it was not on their end. Absolutely absurd. Don’t plan to use them. They ruined our whole day with their ridiculous, apathetic. and incompetent service

I had no problems at all with the app. After reading other reviews I was surprised. It was easy to sign up, and easy to rent the bikes. We had a great ride around the River. Only thing to consider was the 60 minute limit before they start charging extra. We returned our bikes to a kiosk half way (45 minutes) through and sat by the river a bit and enjoyed the scenery. I think we could have just checked them back out again if we chose to. Also, funny it was $11 for a 30 day pass and $12.80 for a one day pass 😂.