Pulse for Booking.com Partners

They offer a personable experience while offering professional services.

Partner is very Disappointed I’m not getting my money! No person tospeak to 👎🏾👎🏾👎🏾I open up Invoice inquiry about my no payments on 4/9/24 still no answers no pay this is bad business

mình đăng nhập trên iphone 12 mà toàn bị báo khoá tk đã tắt nguồn tải lại phiên bản mới xoá và làm rất nhiều lần nhưng vẫn bị khoá tài khoản khi mình đăng nhập lên máy khác thì vẫn sử dụng dc mong booking xem xét xin cảm ơn

Absolutely terrible app. It is so user unfriendly and not intuitive at all. No way of contacting customer service through the app and how to remove your property from the platform is a mistery!

Booking.com has AGAIN Double booked me. Old school html coders! Take a look at ANY other STRs code!

The communication with customer service is horrible… long wait times, numerous miscommunication, and difficulty to resolve simple issues.

I have not been paid for 2 reservations

From email doesn’t go directly to the reservation that has been chosen should go directly from email to the app to the reservation in question

I never write bad reviews but I will with this one. The frustration using this app is 100% !!! It is not user friendly at all specially for vacation home owners. It’s is terrible having to log in to all these different pages to get to a setting besides the combination of hotel settings mixed with vacation homes it is horrible. I’ve used Airbnb for a year now and it’s the easiest most user friendly system for str owners perhaps your system should be similar and make it easier in terms of listing an str on your page. I’ve had to cancel multiple reservations for various reasons from not taking the payment at the time of reservation and asking guests to pay at the “hotel “ Even after it exported all my description and information from Airbnb it listed my home as a 4 bedroom causing me a cancellation and the guest stating that I was being dishonest with my listing And to make matters worst not blocking dates on your site after a reservation and allowing double booking!!! I just don’t understand!! All of this cancellations that I’ve had are just affecting my listing and its ranking on your site affecting potential future reservations!

When the guest request to book my location they send a message with it. I then approve the request. Then have to wait until the guest confirms the booking and pays to be able to actually begin to message them. This is extremely bad for business because some guests might have questions about the property or the area. This is the only site the doesn’t have the messaging feature at the start of the inquiry. Please update your software or hire someone who knows how to. Sincerely, Every single host!