Did you know AnswerFirst can save you thousands of dollars using something called an API? Sounds great right? Here’s how. Imagine you get a phone call from a potential new client. You’re already using AnswerFirst to handle your inbound calls, which means your callers are getting 24/7 expert customer service. An AnswerFirst Customer Service Professional answers the phone and handles the call exactly how you’d want it to be handled. But remember, this caller is a potential new client for you. Wouldn’t it be great if the AnswerFirst CSP could capture all of the caller's valuable data - email, phone number, plus any other pertinent information that will help you make the sale? In the past, that could happen two ways: One, the CSP captures everything and sends it to you in an email, text message, fax or even a phone call. This is great, but valuable information could be mishandled somewhere along the communication chain. The second option would be for the CSP to directly input the data into your CRM. But it would cost thousands of dollars to train a remote team how to use your software. Frankly, you could use that money elsewhere. What if I told you that your callers' data could be directly entered into your business software without the expense of having to train AnswerFirst CSPs? Well, it can be thanks to something called an API - or Application Programming Interface. Think of an API as a bridge from AnswerFirst's contact center software directly to your CRM. While your callers' information is collected by us, this API bridge comes to life behind the scenes and transports that valuable information from us to you. Now, you can rest easy knowing your important data is going directly into your business software - as if you or one of your employees is answering the phone and entering the data themselves. And don’t worry, this magic happens without the AnswerFirst CSPs ever logging into, seeing the inside of your CRM, or knowing your passwords. In fact, our CSPs don’t even know this is happening behind the scenes. They are simply following on screen prompts to collect the information you require, and it automatically goes exactly where it needs to. And that's how an API integration with AnswerFirst can save you thousands. And it's not just for Customer Relationship data, through APIs we can connect to your ticketing system, calendars, scheduling systems, etc. If there is an available API we can connect to it. Learn more at: https://answerfirst.com/answering-service-with-api-crm-integration/
