3 STEPS FOR ASSESSING AND MANAGING YOUR ONLINE REPUTATION<br /><br />Step 2 – Address Issues – What Is The Best Way To Deal With Negative Feedback?<br /><br />The next step is to address any negative feedback you find.<br /><br />1. Read Reviews – read all (positive and negative) reviews you found about your business online. Make sure you note any issues that need resolving and where you found them.<br /><br />2. Respond – use this opportunity to thank people for positive reviews and constructively respond to negative reviews.<br /><br />3. Deal With Complaints – respond to complaints by apologizing and trying to repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be able to see that you are committed to fixing problems and building relationships with customers.<br /><br />Now that we have addressed any issues we’ve found, it’s time to repair them.
