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Italy fines budget airlines for taking their customers for a ride

2014-02-17 2 Dailymotion

Italy’s anti-trust watchdog AGCOM has fined Europe’s two biggest budget airlines for misleading their customers.<br /><br />Ryanair and Easyjet have been fined more than a million euros for gouging their customers over travel insurance.<br /><br />The regulator said the companies’ websites did not provide consumers with enough information to make informed choices.<br /><br />Their websites did not clearly explain what risks were covered, excess charges were disproportionately high and the fee attached to requesting a refund was greater than the cost of the insurance itself. <br /><br />Ryanair must pay a penalty of €850,000, while Easyjet was fined €200,000 because it has already amended its website.

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