The metric gurus <br />Do not understand <br />The magic in customer service. <br />Buying bread in Walmart <br />I experience again <br />What I have found <br />In gun shops and a thousand <br />Other unspeakable places, <br />The hunger to please you <br />As a customer. <br /> <br />For a moment <br />You are not a datum <br />But something special <br />That will wait a week <br />Travel half a county <br />To buy a loaf of bread.<br /><br />Bill Grace<br /><br />http://www.poemhunter.com/poem/customer-service/
