Results Oriented Telesales Training provided by The Please Workshops <br /> <br />IS YOUR TELESALES CALL SCRIPT WORKING? <br /> <br />Do you have a logically sequenced script? <br />Is it too long? Too short? <br />Does it capture the customer's need? <br />How much of the script is asking the customer to express his / her needs, requirements, situation, pain points and more? <br />Are product benefits being sold effectively in your script? <br />Is your script able to generate Attention, Interest, Desire and Action? <br />TO SET UP AN APPOINTMENT WITH MR. SHAHRUKH IN ORDER TO DISCUSS SCRIPT ASSESSMENT AND DESIGNING A WINNING SCRIPT TO GROW YOUR REVENUE, PLEASE EMAIL DIRECTLY TO SHAHRUKH: shahrukh@contactskills.com or visit http://www.please.com.my/please_telesales_skills_training.html to read more details about our Telesales training. <br /> <br />Telesales Training Outline <br /> <br />Prospect Behaviours <br />Call Components -- the beginning <br />Persuasive Speaking <br />Listening effectiveness <br />Probing Skills Empathy -- The key to persuasiveness <br />SELLING IN TELESALES <br />Developing the Telesales Script / Call Guide through work exercises. <br />Profiling prospective customers / callers <br />1st time customer <br />Experienced customer or investor <br />Difficult Customer <br />Ideal Customer and so on <br />Action Plan for each type of prospect <br />Probing questions to identify need <br />Product Features and Benefits Analysis <br />Needs acknowledgement statements <br />Matching our product features to the need <br />Matching needs statements using benefits selling <br />"Asking for the sale" or "Closing" questions <br />Rebuttal statements for existing and anticipated objections and scenarios <br />Dynamic Role play and telesales call flow practice <br />Certificate Presentation
