Spent one hour plus on the phone <br />trying to book a routine visit <br />from the power company; <br />innumerable options, <br />given seven further phone numbers; <br />it was booked; they never turned up; <br />round the circuit again... <br /> <br />Suggestion: get a numbered invoice pad printed, <br />charge everyone who does this to you <br />'For professional attention: x hours @ $/£ xxx = $/£ xxx'... <br /> <br />Bet some of them pay you... <br /> <br />Have fun.<br /><br />Michael Shepherd<br /><br />http://www.poemhunter.com/poem/another-rant-and-a-wicked-suggestion/