Introduction to Delta's Ready, Set, Jet Game<br />Gamification Co - Concourse Exhibition Center<br />ON-DEMAND ONLY<br />Do you want to change the way your call center employees are engaged? Is your training boring and outdated? Do your employees moan when they are training? <br /><br />Learn how the Reservations and Sales division at Delta Air Lines developed a game to address these items. Ready, Set, Jet is the travel game for front line reservation representatives; focusing on job knowledge, customer service and selling skills. In this session, you'll hear how Delta designed and developed the first level of the game in 6 months and included aspects of social gaming, achievements and rewards and learning. And hear what's on the horizon.<br /><br />Ryan Mizusaki<br />GM Reservations Tech, Delta Airlines
