Sometimes it’s not clear what to do when a holiday or trip is cancelled and what your rights are as a consumer. <br /><br /> Ewa from Warsaw asked Utalk: “If I cancel my trip due to security threats in my country of destination, do I get a refund ? As a European consumer, am I entitled to any specific rights?”<br /><br /> The response is from William Matgen, legal adviser, at the European Consumer Centre, Belgium: ““Consumer rights in this kind of situation”:http://europa.eu/rapid/press-release_IP-13-663_en.htm depend on who took the decision to cancel the trip. Often it is the travel professionals, such as airlines or tour operators who take the initiative, based on advice from the Ministry of Foreign Affairs.<br /><br /> “In this case the consumer’s situation is quite simple since they’re protected by various legal texts guaranteeing a refund.<br />The consumer’s situation is much more complicated, however, when the travel professional decides to maintain its services and it’s the consumer who decides spontaneously
