Just go to Setting and search for Backup and Reset Click on Backup and Reset Click on Factory data reset Click on Reset device then Finally click on .\r<br>\r<br>We offer unlocking and repair services! Visit our website: This is a video on how to perform both methods of factory reset on a .\r<br>\r<br>Android Recovery Menu Android 5.0 Lollipop Remove Password and Hard Reset.\r<br>\r<br>Warning! Do this at your own risk! All your phone data (contacts,photos,videos,music,messages,aplications,games,files,) will be lost! Please make backup first if .