Leadership Fundamentals and Issues All New Managers Face <br /> <br />Crucial differences between being the leader and "being the boss" <br />The challenges facing leadership today <br />How to acquire a supervisor's mind-set and image <br />The emotional requirements of being a supervisor: Have you got what it takes? <br />Can you be friendly with your staff and still maintain respect and compliance? <br />Tips for avoiding the problems that come from supervising friends and former coworkers <br />Most common mistakes new supervisors make and how to avoid them <br />Developing Your Personal Leadership Strengths <br /> <br />How to build on the leadership strengths you've identified and shore up your weaknesses <br />Why your "people skills" will be the No. 1 driver of your success as a leader <br />Understanding how your leadership style can work for or against your employees <br />Adopting the "success habits" that effective leaders swear by <br />"How-to's" for establishing your credibility as a leader — fast! <br />The 7 classic principles of influence ... and how and when to use them to your advantage <br />What are the keys to results? Focusing your efforts on that which makes the greatest impact <br />Building a Highly Motivated, High-Performance Team <br /> <br />Recognizing the crucial role you play in driving your team's effectiveness <br />Keys to making every team member feel valued and important <br />Building relationships that enhance cooperation among team members <br />How to ignite enthusiasm and gain buy-in for accomplishing goals <br />Understanding the basic things that motivate today's workers: You may be surprised <br />Creative ideas for keeping your team motivated even if you don't have an extra dime in the budget <br />Proven morale-boosters for employees nearing burnout <br />The Mechanics of the Manager's Job <br /> <br />Proven tips for recruiting top-notch employees <br />Do's and don'ts for effective interviewing <br />How to help new employees hit the ground running and succeed on the job <br />Techniques for addressing poor performance so that positive change results <br />Strategies for curbing absenteeism, tardiness and rule-breaking <br />When firing seems imminent: Key legal considerations you must understand <br />Communication Techniques Every Manager Should Know <br /> <br />Why developing your communication skills is essential to management success <br />Your role in keeping lines of communication open at all times <br />Words and phrases that can destroy your credibility and authority — and what to say instead <br />The secret to giving crystal clear directions that are understood the first time <br />Active listening techniques that ensure you'll hear what's really being said <br />Pointers for speaking more powerfully and confidently in meetings <br />How to Turn Around Difficult Employees and Eliminate Problem Behaviors <br /> <br />Tips for turning chronic complainers into satisfied employees <br />Tools for combating a variety of attitude problems <br />The best approach for dealing with argumentative and combative people <br />What's your role in settling disagreements between employees? <br />"How-to's" for a professional, productive employee confrontation <br />Proven techniques for appearing calm and in control when you're feeling anything but <br />Managing Your Time, Priorities and Projects <br /> <br />Tips for saving tons of time using e-mail, voice mail and fax <br />Prioritizing techniques that save the day when everything on your desk is "urgent" <br />Increase your "Planagement Quotient" and watch difficult tasks disappear <br />Why failing to delegate is a big, big mistake for managers <br />A super time- and effort-saver: Learn how to say "no" in a professional manner <br />Guidelines for tracking projects so nothing falls through the cracks <br />The Leader's Role in Making Change Happen <br /> <br />Understanding why people often instinctively resist change <br />Top reasons why organizational change often fails <br />Important considerations to address before introducing any change <br />The keys to overcoming employee resistance to change <br />How to project confidence that inspires your people during change or transition <br />What you must do as a leader when your people flatly refuse to embrace critical changes <br />Career Mapping: Preparing Yourself for the Next Level <br /> <br />Fine-tuning your skills: Why continuous learning is crucial to your ongoing success <br />What's most important to you? Incorporating core beliefs into your career path <br />Traits upper management looks for when deciding who to promote <br />Tips for "tooting your own horn" so your accomplishments are recognized <br />Understanding how to "play the game" when you need to
