Sage CRM is a line of software products for customer relationship management in the small and medium-size business (SMB) market.<br /><br />Sage offers their CRM software in two editions, Sage CRM Cloud Professional and Sage CRM On-Premise.<br /><br />CRM Cloud Professional includes:<br /><br /> Case management<br /> Knowledgebase management<br /> Campaign management<br /> Mass email<br /><br />CRM On-Premise includes: <br /><br /> Advanced customization<br /> Exchange Server integration<br /> Advance email management<br /> Component manager