http:www.callshaper.com/superior-lead-management/ <br /> <br />Grade your Agents as you listen to their calls and run reporting for historical views! <br />Some companies offer this feature (if they offer it at all) as a separate add-on to the system (and invoice). We believe improvements and features like this only make our product BETTER. <br /> <br />CallShaper, LLC <br />5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 <br />1-888-276-1370 <br />info@callshaper.com