Other users have reported similar bias, and a new Rutgers University study — based on more than 3,800 Airbnb lodging requests sent by the researchers — suggests it may be common: Travelers with disabilities are more likely to be rejected<br />and less likely to receive preapproval, or temporary clearance, for a potential stay, the authors found.<br />To improve access to homes by the disabled, the researchers suggest<br />that Airbnb make sure hosts understand and follow federal disability guidelines, and engage with advocacy organizations and travelers with disabilities to understand their needs and frustrations<br />Travelers with disabilities are more likely to have lodging requests rejected<br />and less likely to have them pre-approved than those without, according to a Rutgers University study.<br />“People with disabilities deviate from the image of a typical customer, so the way they are discriminated against is hard to pin down but very real.”<br />Some hosts in the study, like the ones who denied Ms. Garcia, rejected inquiries from Mr. Ameri and his colleagues with little explanation.
