His relentless intercessions have caused every company in the United States to radically rethink its approach to service.<br />These are companies that have every intention of doing right by customers but don’t have a system to achieve that end.<br />Are there are any companies that get this whole customer service thing right?<br />Yes, after eight years of pestering corporations and executives on your behalf, after several thousand contentious phone calls<br />and emails with publicists and vice presidents, he is hanging up his fedora and any other apparel you imagine a seeker of consumer justice might wear.<br />Maybe they were running a wine Ponzi scheme, or, as in one memorable case, threatened to maim their online customers in the hope<br />that outraged postings to complaint sites would improve their search engine results.
