Delta Air Lines Fires Back at Ann Coulter on Twitter, but Refunds Her $30<br />She went on to complain about the flight’s Wi-Fi, commenting<br />that JetBlue offers it free and “doesn’t wantonly remove passengers from their assigned seats, booked in advance FOR A REASON.”<br />She added, “@Delta sucks.”<br />Ms. Coulter went on to complain that Delta “spends all this $$$ on beautiful aircraft & then hire Nurse Ratchets as flight attendants & gate agents,”<br />a reference to Nurse Ratched, the character known to be an overly strict enforcer of the rules in “One Flew Over the Cuckoo’s Nest.”<br />Delta said it was “disappointed” in Ms. Coulter and called her actions “unnecessary and unacceptable.”<br />The airline said it would refund her $30 for the preferred seat she bought, adding,<br />“Delta expects mutual civility throughout the entire travel experience.”<br />In an email on Monday, she wrote: “I spent time ‘reserving’ — that term has a flexible meaning at Delta — a specific seat, and that’s my hourly rate.<br />“Perhaps they should spend less time sneering at their customers’ post-flight commentary<br />and more time investigating why they invite customers to prebook their seats online, only for their gate agents to go into the computer, cancel a reserved seat, print new tickets, and give a prebooked seat to another customer, who apparently wanted the same seat — but not quite enough to bother booking it in advance<br />In a statement on Sunday, the airline described what happened as a “seat mix-up,”<br />but Ms. Coulter excoriated the airline in social media posts after she was removed from a seat that she said she had specifically booked.
