Wells Fargo Borrower Got Unneeded Insurance, and Ruined Credit<br />Ms. Temple of Wells Fargo said: “We recognize there were a number of customers who experienced difficulty verifying with Wells Fargo<br />and our vendor if they had insurance and we are sorry that Mr. Dunlap experienced this challenge.”<br />On July 1, Mr. Dunlap’s loan statement showed, Wells Fargo charged $1,079 for insurance on the car — the first time such a charge had appeared.<br />“Those people would say, ‘We’ll get back to you,’” Mr. Dunlap said, “but nothing would happen.”<br />He even tried reaching the bank’s board, Mr. Dunlap said.<br />Mr. Dunlap said he didn’t know about the charge and records show he made his regular loan payment in July.<br />“I never missed a payment and I always had insurance,” Mr. Dunlap said in a phone interview.<br />Jennifer A. Temple, a Wells Fargo spokeswoman, acknowledged in a statement “that our customer service<br />and our processes did not measure up and we are working with Mr. Dunlap to make things right.”<br />Mr. Dunlap’s story began in March 2016 in Jamestown, N. D., where he worked transporting recreational vehicles.
