Airports (Like Carriers) Use Twitter to Ease Travelers’ Concerns<br />“They want to make sure the passenger feels his or her time<br />and money is well spent,” said Henry Harteveldt, a travel industry analyst at Atmosphere Travel Group.<br />Samantha Aguilar, a corporate travel manager in Phoenix, said social media makes her job easier<br />by enabling her to anticipate problems for employees flying into Phoenix Sky Harbor.<br />With airplanes often filled almost to the brim and air travel increasingly unpredictable,<br />airports have begun using social media to communicate with passengers.<br />“Instead of giant screens and inaudible public address systems, the airports are presenting information in<br />a much friendlier way,” said Paul Tumpowsky, chief executive of Skylark, a travel agency in New York.
