TripAdvisor Apologizes for Deleting Review Detailing Rape at Mexican Resort<br />TripAdvisor issued the apology to the woman, Kristie Love, 35, after The Journal Sentinel of Milwaukee published an investigation on Wednesday about her 2010 episode<br />and accounts by other travelers who said the website also removed their warnings about assaults and rapes at hotels.<br />The company said her post was deleted in 2010 because its previous comment guidelines required<br />that “all language needed to be G-rated.” Since that policy changed “a few years ago,” reviews mentioning rapes and assaults have remained on the site, the company said.<br />Ms. Love, who could not be reached for comment on Thursday evening, told The Journal Sentinel<br />that the hotel staff members refused to help her after she reported the rape to them.<br />It said that it had restored Ms. Love’s original comment about what happened to her at the hotel, the Iberostar Paraiso near Playa del Carmen and Cancún in Mexico, and emphasized<br />that it valued posts that warned of assaults, robberies and thefts.<br />The company said workers at the Iberostar Paraiso told Ms. Love to file a report with the police but she refused.
