India’s Top Payments App Adds Chatting, Challenging WhatsApp<br />Deepak Abbot, Paytm’s senior vice president of product, said his company had decided to add the communications feature, called Inbox,<br />because its executives saw millions of people using its service to send money to other individuals without any way of discussing those payments inside the app.<br />That so-called demonetization forced Indians to exchange their cash for new bank notes, a tortuous process<br />that prompted many people to look for digital alternatives to pay bills and buy daily necessities.<br />The company now offers a wide range of products, from gold by the gram to airline<br />and movie tickets, and it said 100 million Indians visited its service at least once a month.<br />The payments feature will let Indian users send immediate payments to one another via a chat message.<br />“If I sent money to you, I’d wonder, ‘Hey, have you received the money?’” Mr. Abbot said in an interview.
