There is to be another investigation into how to make UK banks more competitive and better at meeting customers' needs. Lex's Lucy Colback and Oliver Ralph discuss what consumers and shareholders might expect.<br /><br />For more video content from the Financial Times, visit http://www.FT.com/video<br /><br />Subscribe to the Financial Times on YouTube; http://goo.gl/vUQx5k<br />Twitter https://twitter.com/ftvideo<br />Facebook https://www.facebook.com/financialtimes
