<br /> <p>An employee at a Taco Bell in Hialeah, Florida, has been fired after she refused to serve a customer who spoke to her in English on September 13.</p><p>A video shared to Facebook by Alexandria Montgomery</a> shows the drive-thru employee (who claims her name is Luisa) telling Montgomery that she doesn’t understand English and therefore cannot serve her.</p><p>Montgomery then stresses that “that doesn’t make any sense,” and keeps trying to put her order through. The server refuses, and at one point closes the drive-thru window.</p><p>She then threatens to call the police on Montgomery and calls in other employees who also claim not to have any English.</p><p>“I understand everyone in Miami doesn’t speak English, and that’s fine, but if she was willing to work with me, I think the outcome would’ve been different,” Montgomery told NBC 6</a>, and also added that the chain offered her a $100 gift card as compensation.</p><p>According to the same report, Taco Bell said in a statement that the incident “does not meet our customer experience expectations” and that “they have worked quickly to resolve with the customer to ensure this doesn’t happen again.”</p><p>The video had over 300,000 views at the time of writing. Credit: Alexandria Montgomery via Storyful</p><br />
