Amazon to Provide Customers<br />With Delivery Driver Information In an effort to “improve customer and<br />driver experiences,” Amazon will start<br />sharing delivery details with customers. The service will provide customers with<br />the first name and photograph of their delivery<br />driver, similar to Uber and Lyft's program. The information will only be available once the driver<br />is within 10 stops of the customer’s delivery address. This change will also only currently impact<br />Amazon Flex drivers, who work as independent<br />contractors making deliveries for Amazon. They recently received a message from Amazon saying<br />the inclusion of identifying information “helps customers<br />prepare for [their] arrival to ensure a successful delivery.” The program may also expand to other drivers in the<br />future, such as Amazon’s Delivery Service Partners.
