http://bit.ly/HVAC-Questions - To learn the 10 questions you should be asking click the link to access all the videos.<br /><br />00:08 another question that we get asked it<br />00:11 usually happens in the initial phone<br />00:12 call when you call him to get an<br />00:13 estimate set up is why is it that I need<br />00:16 both homeowners present to have this<br />00:18 presentation and we have found in so<br />00:22 many cases that if we go out and talk to<br />00:25 a husband and give him all the<br />00:28 information that he'll go and talk to<br />00:31 his wife about it and only about half<br />00:32 the information gets related because<br />00:33 it's not his profession<br />00:35 and the same thing happens when we're<br />00:36 talking to the wife or the significant<br />00:38 other we're giving you a ton of<br />00:40 information then you got to try to relay<br />00:42 all that to somebody else<br />00:43 more times than not if somebody says yes<br />00:47 I want to get it done and it was only<br />00:48 one homeowner that's there when we come<br />00:50 in the house and we cut new holes in the<br />00:51 ceiling to add returns or supplies or<br />00:54 move a thermostat or maybe the unit<br />00:56 makes a different noise look at a phone<br />00:58 call from the significant other and<br />00:59 there will be some kind of a complaint<br />01:01 you know I don't like that there's this<br />01:02 big 30 by 20 register in the middle of<br />01:04 my hallway<br />01:05 it used to be 12 by 24 what you guys do<br />01:08 and that always leads to issues because<br />01:11 we don't want either party to be upset<br />01:12 we want you guys to have a clean easy<br />01:14 install everybody know what's going on<br />01:16 everybody same page I mean you hear it<br />01:19 all the time communication is key so the<br />01:22 reason why we always ask for both<br />01:23 parties to be they're both homeowners<br />01:25 it's the way to make sure that all the<br />01:27 needs of both homeowners are met and<br />01:29 that everybody knows what's getting<br />01:31 ready to happen to the home
