When I conduct corporate training, I always ask the group to recall times when they were receiving customer service and to describe the characteristics of customer service heroes (good customer service providers) and customer service villains (bad customer service providers). <br /> <br />Here are the answers to the question about the characteristics of heroes and villains from participants in a training session. These answers are typical of most groups I’ve worked with. Do you see some of your own answers on the lists? <br /> <br />https://compassionategeek.com/customer-service-training-for-it-staff/
