In this episode of 'Conversations with Priya', I talk to Shalini Warrier, Executive Director, COO & Business Head- Retail, of Federal Bank. We discuss how Federal Bank is one of the pioneers in terms of technology adoption in the banking sector, and how the sector is witnessing a new paradigm after the COVID-19. Ms Shalini shares her insights on how the future of banking will be and what do banks need to stay fit and profitable. Her experiences in Banking operations in different countries. <br />Other topics include how Ms Shalini balances her work and family, Internet revolutionizing banking but also created several problems like personal/banking security and how does one ensure safe banking for customers. <br /> <br /> ABOUT SHALINI WARRIER <br /> <br />Ms Shalini Warrier is the Executive Director, COO & Business Head- Retail, of Federal Bank. <br />Ms Warrier has over 28 years of banking experience. Prior to joining Federal Bank, she worked with Standard Chartered Bank, a leading multinational Bank. She handled multiple disciplines there, across various geographies that included India, Brunei, Indonesia, Singapore and the United Arab Emirates. <br />She brings first-hand global experience in Branch Banking, Process Management, Service Quality and Client Experience, Project Management, Operations, Technology, and Compliance with special emphasis on Client Due Diligence and Anti Money Laundering. <br />Ms Shalini Warrier is a member of the Institute of Chartered Accountants of India and stood first at the all India level in 1989. She is also a Certified Associate of Indian Institute of Bankers. <br />She has represented the Bank at various fintech and technology platforms in India and abroad. <br />__________________________________________________________________________ <br />LinkedIn: https://www.linkedin.com/in/shalini-warrier-8a6147171/ <br /> <br /> <br />TIMESTAMPS <br /> Feel free to choose a chapter you want to skip by clicking the timestamps below! <br />00:00 - Introduction <br />00:16 - Introduction of guest speaker <br />01:32 - Welcome Shalini Warrier <br />04:08 - Federal Bank & Technology Adoption <br />09:20 - Future of banking after COVID-19 <br />15:04 - Experiences in different countries <br />19:05 - Safe banking for customers <br />30:18 - Work & Family balance <br />35:00 - Conclusion
