<p>Travel refunds are at the front of many people’s mind in the COVID era — but what are your rights?</p><p>Receiving a full refund within 14 days is your right as a consumer if significant parts of the package have to be changed. <br>You also have the right to cancel your holiday if the government warns against travelling to that destination and the surrounding area, even if the organisers don’t cancel the trip.</p><p>The regulator says passengers should have reasonable expectation of safety, enjoyment and freedom from anxiety, which they would not fully get if government advice changed. <br>Since March last year, the Competition and Markets Authority has received over 23,000 complaints about cancelled flights and holidays.</p><p>The CMA is now investigating whether British Airways and Ryan Air broke consumer law for failing to refund passengers for flights they could not legally take. <br>Your rights must be clearly set out to you by organisers of package holidays, because you are entitled to cancel without a termination fee if there are unavoidable circumstances at what would have been your destination.</p>
