While many companies resorted to Work From Home (WFH) mode for their staff and employees, those who lost their jobs – including thousands of OFWs brought by the Covid-19 pandemic – continue looking for gainful livelihood.<br /><br />At the forefront of this changing landscape in the job market is the Business Process Outsourcing (BPO) industry.<br /><br />On September 10, 2021, The Manila Times – the country's oldest and most trusted newspaper and Asia's pioneering English daily – hosts its online forum titled “Resiliency and adaptability at all times or The BPO industry -- bedrock of PH employment through the years” through its Facebook page and YouTube and Dailymotion channels.<br /><br />Invited speakers are DOLE Secretary Silvestre Bello III; Mr. Benedict Hernandez, Chairman of IBPAP; Mr. Rey Untal, President and CEO of IBPAP; and Mr. Red Paredes, President of BSAU.<br /><br />Topics include –<br /><br />• Current situation of the BPO industry<br />• Recruitment process under the new normal<br />• Talent acquisition and development<br />• Post-pandemic scenario in BPO operation
