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Will an independent rail complaints service improve train services in Kent?

2021-11-20 1 Dailymotion

Disgruntled rail passengers in Kent could be set for an improvement in the way their complaints are handled. <br /><br />The independent rail complaints service has launched today allowing customers to appeal their rail concerns. <br /><br />But do you think this will make any difference train services? We asked shoppers and commuters in Gillingham.

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