Grubhub Sued by <br />DC Attorney General , For Alleged Deceptive <br />Trade Practices.<br />Grubhub Sued by <br />DC Attorney General , For Alleged Deceptive <br />Trade Practices.<br />The lawsuit was filed <br />by the Washington D.C. <br />Attorney General <br />Karl Racine on March 21.<br />The deceptive practices alleged against Grubhub in the lawsuit include ...<br />false advertising, overblown fees and inaccurate restaurant prices. .<br />According to the lawsuit, the Grubhub app listed more than a thousand "partner restaurants" that actually had no contract with the company.<br />This deceptive conduct significantly impacted District of Columbia consumers, as the menu offerings, prices, and hours for Non-Partner Restaurants .., Complaint Filed Against Grubhub, via NPR News.<br />... were more likely to be out-of-date or incorrect, and there was a greater likelihood that orders from those restaurants would take longer to fill, would be filled incorrectly, would be delivered cold, , Complaint Filed Against Grubhub, via NPR News.<br />... or would eventually be canceled altogether, Complaint Filed Against Grubhub, via NPR News.<br />Grubhub responded to the allegations in a statement made to the Associated Press.<br />We will aggressively defend our business in court and look forward to continuing to serve D.C. restaurants and diners, Grubhub Statement, via NPR News.<br />The lawsuit alleges that the fees charged by Grubhub were "obscured.".<br />Moreover, until recently, even when consumers got to the checkout page, Grubhub further obscured those fees by combining them in the same line item <br />as 'taxes', Complaint Filed Against Grubhub, via NPR News.<br />According to the lawsuit, these practices are coercive and manipulative.<br />This practice constitutes a digital 'dark pattern'—i.e., a design feature that deceives, coerces, or manipulates consumers into making choices that are either not what they intended, , Complaint Filed Against Grubhub, via NPR News.<br />... or not in their best interests, Complaint Filed Against Grubhub, via NPR News
