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Man with facial disfiguration left "disheartened" after AI facial recognition software failed to recognise him

2023-05-09 144 Dailymotion

Amit Ghose, 33, was born with neurofibromatosis type 1, a condition that causes tumours to grown along nerves.<br /><br />He lost his left eye when he was 11 and wore an eye patch while waiting for a prosthetic eye, leading to bullying at school.<br /><br />But despite those challenges, Amit says he's "always" embraced his disfigurement and has a "positive personality".<br /><br />Looking for some extra cash to fund his wedding, he decided to sign up as a Deliveroo rider.<br /><br />However, after filling in his details, Amit was prompted with an AI facial recognition software.<br /><br />This asked him to repeat a number of facial prompts - such as blinking and opening his mouth.<br /><br />The software then failed to recognise Amit, he claims, and rejected his prompts every time he tried - leaving him "frustrated."<br /><br />A Deliveroo spokesperson apologised and said the firm had put "an approach in place to resolve the issue".

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