A Taylor Swift super fan missed a third of the concert after a Ticketmaster system error left her queueing outside for an hour.<br /><br />Jessica Lander, 33, was lucky enough to secure last minute tickets for the Eras Tour concert in Liverpool on June 14.<br /><br />However when she arrived, her tickets weren't scanning.<br /><br />Jessica, a social media manager from Chorley, Lancashire, said: "As soon as we got to the queue, we were being told that our tickets had already been scanned in.<br /><br />"They were basically telling us the seats we had booked already had other people in them."<br /><br />Jessica wasn't the only one having difficulties. <br /><br />Swathes of people queuing outside were having the same problem with their tickets.<br /><br />After waiting around for an hour, the venue was able to supply Jessica with paper tickets but not in the £185 ticket with central view seat she had paid for.<br /><br />Jessica was instead allocated to sit in a £60 seat with a limited view of the stage.<br /><br />She said: "It took us a whole hour before someone managed to switch us over to paper tickets due to the issues the digital ones had scanning.<br /><br />"But the seats we were given were rubbish, which was really really upsetting."<br /><br />Jessica has been a fan of Taylor Swift since her very first tour, which she attended in Manchester in 2009.<br /><br />She has also seen her on her 2011 world tour and again on her current tour in Edinburgh the previous week.<br /><br />Jessica said: "I was obviously gutted, but I had seen Taylor on this tour already so it was worse for people who hadn't seen her at all.<br /><br />"Everyone was really upset, especially young kids with their parents who were really looking forward to it."<br /><br />Jessica contacted Ticketmaster to complain and hopefully get a refund.<br /><br />She said: "A full refund would be ideal, but I've not got high hopes.<br /><br />"I have since spoken to someone on TikTok who coincidently was reallocated to the original seat that I had purchased.<br /><br />"So I have proof that my original seat was empty the whole time.<br /><br />"I don't know why someone couldn't have gone and checked if our seats were empty rather than just listening to the system that clearly wasn't working.<br /><br />"I missed a third of the concert and was reassigned to worse seats because Ticketmaster's systems made a huge error.<br /><br />"They need to be held accountable for that."
