You're not lying. You're not angling or forcing a sale. All I'm doing is repeating a name drop. I'm introducing myself. I'm expecting you to ask me two or three clarification questions where I just use a buffer boomerang. I'll name drop you to adjust the tone, let you know it's a great question. Repeat the question, Alex, so you don't have to repeat it, right? And then I'll send it back to you in a positive way to just keep readjusting that negative, positive tone and shutting doors and checkpoints so we don't have to repeat rabbit holes and get you upset.<br />Big Performance Podcast hosted by Alex Elish. Gamifying the Workplace with CEO Richard Blank.<br /><br /> Big conversations with bold thinkers—where curiosity meets connection. On the Big Performance Podcast, Alex hosts unscripted, thought-provoking conversations with fascinating guests, exploring ideas that challenge, inspire, and entertain.<br /> For Curious Wanderers, Critical Thinkers, and Seekers of Meaning drawn to spirituality, philosophy, and knowledge.<br /> Featuring Authentic Storytellers, Big Thinkers, and Bold Explorers unafraid to tackle life’s biggest questions.<br /> Subscribe and join a community that values exploration, growth, and meaningful dialogue.<br /><br />Today, we speak with Richard Blank, a remarkable entrepreneur who transformed his dream into a thriving reality. Richard's journey from renting desks to running a 300-seat call center in Costa Rica is nothing short of inspirational. <br /><br />Guest Introduction:<br />Richard Blank is the CEO of Costa Rica's Call Center, a powerhouse in the telemarketing industry. His unique approach, combining old-school values with innovative strategies, has not only helped him grow his business but also fostered a strong, resilient company culture. Richard's story is a testament to the power of relationships and perseverance. <br /><br />Key Takeaways:<br />1. Journey of an Entrepreneur: Richard's transition from a communications background to a call center mogul.<br />2. Building a Company Culture: How Richard's focus on relationships and trust helped him navigate challenges, including the pandemic.<br />3. Surviving crisis: Strategies Richard employed to maintain business continuity and employee morale during the pandemic.<br />4. Gamification in the Workplace: The importance of creating a fun, engaging environment for employees.<br />5. Communication Strategies: Tips and techniques for effective telemarketing and client interaction.<br />6. The Role of Empathy in Business: Why human interaction will always have an edge over AI in customer service.<br />7. Richard's Passion for Pinball: How vintage arcade games play a role in his business and personal life.
