Jeff Bezos once asked Bill Price, Amazon’s first Senior VP of Global Customer Service, what the best customer service looks like.<br /><br />His answer? NO customer service.<br /><br />Not because customers don’t matter—because the experience should be so seamless that they never need to call.<br /><br />In my conversation with Shep Hyken, a world-class customer service expert and best-selling author, we explored why eliminating customer frustration should be the real goal of every business.<br /><br />Listen to our full conversation here:<br /><br />Podcast: https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-<br /><br />Full Video: https://www.youtube.com/watch?v=U3bFRLQqIZQ<br /><br />——————————————————-<br />* Follow and subscribe to the Mason Duchatschek Show (Podcast) here: https://podcasts.apple.com/us/podcast/the-mason-duchatschek-show/id1266736989<br /><br />** Apply to participate in the challenge, gain expert knowledge (for FREE) and earn up to $1000 worth of tools to help your business or department run better and faster without unnecessary drama or expense.<br /><br />Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/<br /><br />Follow us on social:<br /><br />Facebook: https://www.facebook.com/ReverseRiskConsulting<br /><br />Instagram: https://www.instagram.com/workforcealchemy/<br /><br />YouTube: https://www.youtube.com/@WorkforceAlchemist<br /><br />Rumble: https://rumble.com/user/WorkforceAlchemy<br /><br />Dailymotion: https://www.dailymotion.com/WorkforceAlchemy<br /><br />Twitter / X: https://x.com/WorkAlchemist<br /><br />#WorkforceAlchemy #MasonDuchatschek #CustomerExperience #FrictionlessService #CXLeadership #ServiceExcellence
