Have you ever felt like an unpaid employee of the company that was supposed to be serving you?<br /><br />I have—and that’s exactly why I switched banks.<br /><br />The old bank had staff who kept saying:<br />❌ “You have to do this...”<br />❌ “You have to do that...”<br /><br />The new bank? A completely different story.<br /><br />Their team had what Shep Hyken—NYT & WSJ bestselling author and world-renowned customer service expert—calls “service awareness.” They didn’t bark instructions. They guided me, provided options, and made the entire process easy.<br /><br />In this episode of The Mason Duchatschek Show, Shep and I break down how better employee training and smart technology can eliminate friction, reduce frustration, and turn satisfied customers into loyal brand advocates.<br /><br />Key Takeaways<br />✅ Don’t tell customers what they have to do—show them how you’ll help.<br />✅ “Service awareness” means thinking like the customer, not just the employee.<br />✅ People don’t leave companies—they leave bad experiences.<br />✅ Smart companies train employees to guide and leverage tech to simplify.<br /><br />Listen to the Full Conversation<br /><br />🎙 Podcast Episode:<br /><br />👉 https://shows.acast.com/themasonduchatschekshow/episodes/your-call-is-not-important-to-us-and-other-customer-service-<br /><br />📺 Full Video on YouTube:<br /><br />👉 https://www.youtube.com/watch?v=U3bFRLQqIZQ<br /><br />Learn More with Workforce Alchemy<br /><br />If you're looking for proven strategies, tools, and secrets to improve customer experience, employee performance, and business success, take the Workforce Alchemy Challenge for free.<br /><br />👉 Apply here: https://www.WorkforceAlchemy.com<br /><br />About This Channel<br /><br />Subscribe now & discover the world of Workforce Alchemy. Visit our website & take the challenge! Mason Duchatschek is an Amazon.com #1 bestselling author of numerous books, and his ideas have been featured in Selling Power, Entrepreneur, and the New York Times.<br /><br />There is a way to make every employee more valuable. People shouldn't dread coming to work. Companies shouldn't lose great employees or settle for good when great is possible.<br /><br />If you want to hire the best and avoid the rest, subscribe. If you want to solve problems before they occur, subscribe. If you want to get better work accomplished faster without adding staff, subscribe and be sure to share helpful ideas with others.<br /><br />Topics include ways to:<br /><br />Hire<br />Increase sales<br />Prevent workplace drama, conflict, and violence<br />Reduce labor costs<br />Reduce turnover<br />Improve engagement<br />Improve retention<br />Improve safety<br />Use pre-employment assessment tests (psychometric tests)<br /><br />Subscribe<br /><br />Workforce Alchemy Channel<br />https://www.youtube.com/@workforcealchemy?sub_confirmation=1<br /><br />Workforce Alchemist Channel<br />https://www.youtube.com/@WorkforceAlchemist?sub_confirmation=1<br /><br />Apply for the Workforce Alchemy Challenge: https://workforcealchemy.com/<br /><br />Follow us on social:<br /><br />Facebook: https://www.facebook.com/ReverseRiskConsulting<br /><br />Instagram: https://www.instagram.com/workforcealchemy/<br /><br />YouTube: https://www.youtube.com/@WorkforceAlchemist<br /><br />#CustomerExperience #CustomerService #CSX
