Episode 154.<br />In this episode of Life's Checkmark, I chat with Richard Blank, the dynamic CEO of Costa Rica’s Call Center. Richard’s story goes from growing up in Philadelphia with a love for Spanish, all the way to building a thriving business in Costa Rica. He talks about breaking the mold, dealing with expectations, and why communication is his secret weapon, plus how he uses everything from neon lights to pinball machines to create a workplace where people truly grow. If you’re ready to hear about betting on yourself and picking up real-world skills you can use anywhere in life, you don't want to miss this!<br /><br />Key Takeaways:<br />Bet on yourself and take bold chances<br />Build real language and communication skills<br />Stay humble but persistent in your journey<br />Create a company culture that truly supports growth<br />Old-school wisdom still works in business today<br /><br /><br />Chapters:<br />00:02 Introduction & Richard Blank’s Background<br />00:34 Early love of Spanish and cultural lessons<br />01:07 College years and first jobs<br />01:32 Moving to Costa Rica & starting out<br />03:05 Breaking free of expectations<br />04:11 Staying true to yourself and long-term goals<br />05:17 Daily wins and learning<br />05:53 Telemarketing industry insights<br />09:11 How Richard built his business step by step<br />11:53 Separating from the competition<br />13:01 The real art of communication<br />16:04 Handling voicemails & warm leads<br />18:31 Making speech an art and career builder<br />19:22 Coaching young talent for real-life growth<br />20:43 Training with TV & film inspirations<br />21:41 Celebrating people growth and culture<br />23:45 The power of fun at work: pinball & team play<br />27:29 New generations & social shifts<br />28:17 Building company culture that lasts<br />28:51 Episode wrap-up & ways to connect with Richard<br />29:08 Final advice: gratitude, humility, and living fully<br />32:33 Farewell<br /><br /><br />https://youtu.be/1pWqCiZCe7I<br />https://youtu.be/uIuEM64Ya4Q<br />https://youtu.be/8EtiwcEz-os<br />https://youtu.be/20AlQdmvcD8<br />https://youtu.be/WZxJZRu9VRM<br />
