New 2025 partner / customer reviews submitted to the Indeed.com website corroborate disturbing observations on the corporate management of Experity and progenitor companies DocuTAP & Practice Velocity. <br /><br />The first review posted in June describes: <br />"We have been using the system at our clinics for about 2 to 3 years and they are just getting worse. Patients complaining about Billing that we’ve asked Experity to handle things differently to which they tell us there’s no way to change how they operate. We can’t get any billing reports that makes sense. They seem indifferent to any complaints we have. as we remind them They work for us not the other way around. But not for much longer." <br /><br />The next review from September posted by an IT Admin in Sioux Falls, SD relates: "Experity is primarily a remote company with a meeting-heavy culture, which slows down productivity. There are 3-4 all-hands meetings every month where everyone is expected to watch the CEO parade the latest buzzwords and hear HR policy updates." <br /><br />Leadership has experienced high turnover, is generally reactive rather than proactive, and not receptive to criticism. Attempts have been made to improve learning and development opportunities, but have not been productive for highly skilled technical roles, instead focusing on skills for office workers and data entry positions. <br /><br />Private equity's negative influence has been felt hard in the last three years. Prior to acquisition by GTCR in 2022, Experity had only experienced one layoff in 2018. Since then, layoffs have become cyclical, and even tenured, experienced coworkers have been let go." <br /><br />My Own Troubles (AS A PATIENT & CUSTOMER) With Experity: <br />I was a misdiagnosed patient who had an x-ray misread by Dr. Ana Maria Echenique M.D., who worked for Experity. My injury was a broken basilar skull / head trauma. I called Experity in early April, 2022 to have it possibly reread. "Marjorie" (Experity) had me give her access to my old medical images from the urgent care clinic AFC (American Family Care), with the understanding by me that it was going to be reread for me. I gave permission to get the records. I was told I would be called repeatedly. My calls were never returned. When I called back a week later I was told Experity management made a decision that reread request could not be honored. Possibly a HIPAA concern. <br /><br />Following being told on April 5th that my misdiagnosed X-Ray records were going to be made available to Experity, HIPAA issues have now emerged as I am told Experity management have decided they will not honor my request to have the scan re-examined because I paid $175 in 2019, later learned I had a very serious broken skull head trauma / infection-based injury and I was told in the original scan (by doctors and nurses) that no injury appear.
