Sessions assignment is a fast way to start a remote session with a specific customer using NTRsupport (http://www.ntrglobal.com/remotesupport), and it allows you to initiate a remote support session without using the online contact buttons.<br /><br />Differences between online contact buttons and sessions assignment:<br />1. With sessions assignment operators don’t have to wait online for customer’s help requests.<br />2. Sessions are always initiated by the operators<br />3. Previous communication is needed between the customer and the operator to arrange a start time for the session and to deliver the customer the session code.<br /><br />Learn on this video how step by step an operator can start a session with this method.
