Qantas Airways is offering free flights to passengers who were affected by the airline's decision to ground its entire fleet over a labour dispute - the first of a number of measures to regain customer loyalty.<br/> In a statement on Sunday, the company said passengers who were unable to fly last weekend are eligible for a free return economy flight within Australia or to New Zealand.<br/> (SOUNDBITE) (English) QANTAS SPOKESPERSON, OLIVIA WIRTH, SAYING:<br/> "Clearly we do need to say sorry. We do need to rebuild the loyalty of our passengers back to Qantas."<br/> The initiative will cost the airline about 20 million Australian dollars.<br/> Qantas grounded its fleet on October 29 in order to force a resolution to an ongoing dispute with trade unions over pay, conditions, and job security.<br/> Travis Brecher, Reuters
