David Eagan, Director of Professional Services International at Perceptive Software talks about the impact of FinancialForce PSA on his organization: 1. Faced challenges that Sales & Services were poorly aligned, their existing systems couldn't cope with the growth or the complexity of customers’ requireme nts. 2. Since using FinancialForce PSA they can see the scheduled and unscheduled back log at any time, and have a consistent approach to reporting as the company continues its growth. 3. The admin has been removed from David’s job allowing him to spend valuable time with his resources on their projects. 4. The implementation was successful because the FinancialForce.com people understood Perceptive Software’s business and its requirements of the application.
