"Happy staff makes happy customers", here are the basics for Jean-Luc Grisot, CEO of VALRHONA, French big chocolate maker. <br />According to him, if the brand is so successful, it’s because in addition to its expertise, this maxim is applied in everyday life. <br />Jean-Luc Grisot reveals the secrets of management that helped Valrhona to be awarded Great Place to Work in 2011 and 2012 and to obtain more than 90% of “very satisfied customers” in the last annual survey. <br />Amid chocolate flavors, small overview of these beautiful practices... <br /><br /> The annual survey: assessing & improving The expertise to delight Clients Pride and happiness for Employees Teams involved A constructive social dialogue Make your people grow <br />pour voir la vidéo complète : http://www.palmistv.info
